MONEY BACK GUARANTEE
We value our clients and appreciate your trust. Therefore, our Money Back Policy is designed to ensure you are paying for high quality services and receive a Product you are satisfied with. We hold customer satisfaction as one of our core values. Almost all our customers are satisfied with our services. Hence, situations where customers demand to be refunded occur on very rare occasions. However, there are some situations when a customer feels they need to be refunded. Most custom writing companies promise refunds, but they lack a clearly outlined Money Back Guarantee policy. Essaygateway.com has a clear Money Back Guarantee Policy that improves the satisfaction of our customers.
This policy clearly outlines conditions and situations for eligibility for a refund at Essaygateway.com.
There are two main sections of the policy:
- Before you approve your order
- After you approve your order
BEFORE YOU APPROVE YOUR ORDER
A 100% refund will be paid under the following conditions
I want to cancel my order
In case you contact the support team by any available communication channel and inform them you would like to cancel your order before a writer starts working on it, you can receive a full refund.
I made a double-payment
In case you accidentally pay twice for the same order, we can return the full amount of the second payment upon your request. We can also add it to your account balance on the website if you choose to. We encourage you to check each of your PayPal transactions when you pay for your orders and report any issues to the support team as soon as you identify them.
I placed two identical orders
If you place two duplicate orders and pay for both by mistake, make sure to contact the support as soon as possible to let us know. Please, note that the decision to cancel an order that has been paid for should be made by you. If we do not receive a clarification from you promptly, we will assume that you need two papers written by two different writers and both orders will be processed as separate ones.
My Order is Not Delivered Within The Set Deadline
We have a well-developed time control system for our writers, which helps us provide our clients with their orders on time. However, if, for any reason, your paper is made available for you to review after your deadline has passed and you do not need the paper anymore, you are entitled to a full refund.
This policy does not apply to orders that were not paid in full, orders you did not provide instructions for, and orders waiting for your response. This is why it is crucial that you provide us with your contact information so that we can notify you about any urgent issues as soon as possible.
If your order is late but you have some more time and would like to use the paper, we can extend the order deadline, recalculate the price based on the new deadline, and refund the difference.
A 70% refund will be given if any of the following situations hold:
I Want to Cancel an Order in Progress
If you decide to cancel an order that is already in progress and less than ½ the time you gave us to work on the order (deadline) has passed. In this situation, you cannot receive a full refund as the writer had already started writing the paper and they should be compensated for their work.
A 50% refund will be given if any of the following situations hold:
- If the annulment of the Order after we have assigned a writer is initiated, with it more than 50% of the deadline has already past. The writer must be compensated for the work already done within this period of time.
- If you decide to cancel an order that has already been assigned to a writer and more than ½ the time you gave us to work on the order (deadline) has passed.
- If we weren’t able to get a qualified and appropriate writer to revise your paper.
- No writer is available for your revision.
Also, please note that, in case the money for your order has been refunded, you have no right to use the Product in any way as it will belong to the company.
A variable percentage refund will be given under the following conditions:
The revision of my paper was late
We always try to make sure your order is completed slightly sooner. Therefore, we encourage you to monitor your email notifications and check the preview at your earliest convenience after the completed paper becomes available to submit a revision request as soon as possible. If, however, you made a revision request in advance and the revised paper was not available before your deadline, you can request a refund. The amount of the refund will be evaluated in each particular case.
I am not happy with the quality of the paper
If the paper does not meet your instructions and you do not think the writer is capable of producing what you expect of him or her, please inform the support and they will offer you a free revision or reassign the order to another writer.
If you are not completely satisfied with the quality of the paper you receive, you may request a free revision or ask for a different writer to be assigned to your order. If you find none of the options suitable, you can request a refund. Please, note that your request will be transferred to the dispute department only if we receive a substantial proof from you. The amount of the refund will be evaluated in each particular case based on the quality assessment by a professional editor. You will be entitled to either a partial or a full refund depending on the issue that occurred.
AFTER YOU APPROVE YOUR ORDER
After the writer completes all tasks related to your order, we will upload a preview version to your order page and adjust the status of your order to ‘Delivered’. You then have up to 2 week(s) to read the preview version and approve your order or ask for it to be revised. If there is no action from you within the 2 week(s), the system will automatically approve the order. After the approval of your order, the final paper will be generated automatically, and you will have access to it.
You are entitled to an unlimited number of revisions. However, when you approve the order, it is presumed that you have critically read the preview version, and you are satisfied with its quality. Approval of the order is deemed to be a confirmation of your satisfaction with the product’s quality. It is also an indication that you have no further grievances concerning the paper. You cannot receive any refund after you have approved the order. However, you still have up to 7 day(s) to have the paper revised.
Please refrain from approving a paper before reading the preview version and making sure that its quality satisfies you. If you have any problems going through the preview, kindly contact our support team members and ask for another version.
Please, note that if you receive a full refund on any order, the Product will no longer belong to you and the company reserves the right to distribute the content of the Product at its own discretion, which may include publishing it online for marketing purposes.
Refund requests for any reasons besides those mentioned above will be declined.